We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department. Our Customer Care Team will communicate to you if all or any portion of your order is cancelled by email or phone. If your order is cancelled by us after you are charged, the said amount will be reissued to you in the form of a cheque to your home address.
Cancellation by the Customer
Please contact our Customer Care @ 044-24852196 in case you wish to cancel the Order. On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order. Allowing to process for cancellation is at the sole discretion of RM Herbals. We strongly urge that you buy a product after being sure of using the same.
In case of cancellations by RM Herbals or Customer, we will refund the money by issuing a cheque to your billing address irrespective of the mode of payment. Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the Cheque.
94/51, Perumal Koil Street
Tamilnadu - 600015